Quality Assurance Specialist – Call Monitoring & Coaching BPO Full Time

Job Summary

This job is offered by the company which is located in Islamabad and Rawalpindi, Baheria town, phase 4, Civic Center. The other branch is in Gulberg, Islamabad. This is a basically a quality assurance position available in their office. Basically, you have to maintain the quality. This is an office-based job, full-time.

The office timings are from 7.30 am to 4 pm. You basically have to work for the reputation of the organization. This organization is well known for its services, its employee policies. So, you have to work for the wellness of the country, keeping in view the benefit of the company as well as the employee.

You have to basically maintain good and quality calls. This is a B-Pro which is running funeral and burial services. So, you have to maintain the quality of the calls. You have to maintain the check and balance in order to maintain the reputation of the company.

They are seeking a detail-oriented and commutative specialist to monitor the calls between the clients and the servers and to improve the performance as well as to improve the reputation. This is the ideal position for those who have to just communicate and have good communication skills as well as have the potential to deliver quality.

Benefits and Other Perks

If we talk about the benefits of working in this organization then those are as follows first of all the company has well reputation so if we become a part of this company we will be also recognized as a respectable and a professional people, for the people who are trying to build their career this is the best opportunity.

As the company is the performance is outstanding so you have to just maintain the quality which is previously maintained so the thing which is previously maintained it is easy to maintain furthermore comparatively with the thing which is built which is built from the zero you will have to monitor the pre-recorded and live customer calls.

Hhelp the fronters and verifiers and us agents to get the good quality with the clients you have to give the feedback and other details to the reporters and if we talk about the other benefits those includes salary and maybe commission-based perks are also available they give competitive salary as its prime BPO in this region so go much for it because this is the best opportunity

Table Overview

Key Responsibilities

if we talk about the responsibilities for the candidate who are applying then at the first the quality comes you must have to maintain the quality customer the must be satisfied you have to monitor the pre-recorded and live calls for a good quality compilings.

You have to evaluate the performance of the agent as well as the candidates who are working as a fronter or a verifier to well reputate the company’s benchmark you must have to observe the documentation and maintain performance records in order to satisfy the founders you have to deliver the feedback as well as communicate with the seniors to maintain the company policies evergreen.

You have to escalate serious compilers breaches when needed uh you have to maintain a good relationship with the team leads to make a healthy and a beneficial and ever-growing environment the call evaluation you will do will be totally dependent on you so you must be confident enough to talk with someone and carry out their mistakes and teach them how to be a good person in order to the communication and a good salesman

Requirements

If we talk about the requirements for this job,

• First of all the candidate must be able to communicate well.
• He must be a good salesman, he must have engaging communication skills.
• He must have call evaluation skills, he must track the pits and bumps.
• He must be able to live monitor the calls, he must be able to give feedback and coach the juniors.
• He must be able to manage and tackle the hurdles, reinforce quality goals, share updates.
• He must be able to report, he must be able to well maintain and update the documentation.
• He must be able to continuously improve the company’s operation.
• He must have a previous experience in a call center.
• He must be familiar with the quality monitoring tools.
• He must have a very strong English, verbal, spoken and communication skills.
• He must be able to pay keen attention to the detail and must have analytical thinking.
• He must be confident in giving performance tracker tracks.
• He must be able to organize and time conscious.
• He must have a positive attitude and solution-based learning mindset.

FAQs

Q1: Is this a remote job?
No, it is a work-from-office position.

Q2: What is the shift time?
7:30 AM to 4:00 PM.

Q3: Is call center experience necessary?
Yes, QA or call center coaching experience is preferred.

Q4: Do I need excellent English skills?
Yes, strong English communication (written and verbal) is essential.

Q5: Will I be coaching team members?
Yes, coaching and feedback are key parts of this role

Final Opinion

At last, if you ask me the final opinion, I would say that if you are a resident of Ralpindi Islamabad, you are having the relative experience and you know how to deliver the good communication and sale-oriented atmosphere, then this is the best opportunity for you.

You can apply to it as it has the competitive salary as well as a good atmosphere with a very good ambience and this organization is well-reputed just because of its services and the employer policies. This is an on-site job. The time is 7.30 am to 4 pm according to Pakistan standard time and has a fast-paced, collaborative, and feedback-driven organization.

You must have to need a little bit English communication and strong spoken skills in order to get enrolled with this job. You will have to deliver the feedback and coachings to the seniors. Training and hurdles will also be a part of this job, so be strong and competitive enough to handle them and your key responsibilities will include the monitor and listen to the pre-recorded or the ongoing live calls, customer calls to improve the quality and the company’s reputation, so you must go for it.

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